Koi Launch support
Koi Launch is made and operated by Kinetropic FE LLC.
Get help
For connection problems, app publishing, account access, data deletion or billing questions, email hello@kinetropic.com. Include the app name and what happened. Do not send passwords, one-time codes, API keys, payment card information or identifiable patient data.
Read the setup and app guide · Check platform limits
Common fixes
If an assistant is connected to the wrong account, disconnect Koi Launch in the assistant and reconnect using the intended account. Signing into a different Web account alone does not change an existing assistant connection.
If a preview fails, ask the assistant to read its fresh preview report and repair the reported errors before publishing.
Report an app
Use the report action in the app menu, or follow the reporting instructions.