Refund Policy
Last updated: October 24, 2026
This policy explains refunds for Koi Launch Go, the only paid product of Koi Launch. Koi Launch itself is free. Koi Launch Go is sold by Kinetropic FE LLC through Paddle.com, our Merchant of Record.
1. 14-day refunds
If Koi Launch Go is not right for you, you can ask for a full refund within 14 days of any payment, whether it is your first payment or a renewal, monthly or yearly. You don't need to give a reason.
2. How to ask for a refund
Email hello@kinetropic.com from the email address you used at checkout, or reply to your Paddle receipt. We process requests within a few business days. The refund goes back to your original payment method through Paddle; your bank may take a few more days to show it.
3. What happens after a refund
When a payment is refunded, the Go period it paid for ends, including the remaining months of a yearly plan. Your apps and files are not deleted; storage returns to the free amount.
4. Cancelling without a refund
You can cancel Koi Launch Go at any time in the web app under Settings → Plan → Manage subscription. Go stays active until the end of the period you have already paid for, and you are not charged again.
5. Your legal rights
This policy does not limit any rights you have under the consumer law of the country where you live. Paddle's buyer terms also apply to purchases.
6. Contact
"KINETROPIC" MAS'ULIYATI CHEKLANGAN JAMIYAT XORIJIY KORXONA (Kinetropic FE LLC)
1 Chust Street, Elobod MFY, Mirzo Ulugbek District, Tashkent, Republic of Uzbekistan
Email: hello@kinetropic.com